Our company strives to provide accurate and reliable pickup windows for all orders. However, please note that quoted pickup times are estimates and may be subject to change based on various factors, including but not limited to weather conditions, traffic, and operational constraints.

1. Exclusion of National Holiday Weekends
   Quoted pickup windows do not apply during national holiday weekends. Due to increased demand and potential logistical challenges, pickup times may be delayed. Customers are advised to place orders well in advance if a pickup is required during these periods. The following national holidays are included in this exclusion:

   – New Year’s Day
   – Martin Luther King Jr. Day
   – Presidents’ Day
   – Memorial Day
   – Independence Day
   – Labor Day
   – Veterans Day
   – Thanksgiving Day
   – Christmas Day

   Please be aware that the days immediately before and after these holidays may also experience delays.

2. Remote Locations
   For orders requiring pickup in remote or rural locations, quoted pickup windows may be extended or unavailable. Remote locations are defined as areas that are significantly distant from our service centers or have limited access due to geographic or infrastructural challenges. In such cases, our team will contact you with an updated pickup window or discuss alternative arrangements.

3. Communication of Delays
   If your pickup window is affected by any of the above exclusions, we will notify you as soon as possible via your preferred communication method (e.g., email, phone). We encourage customers to monitor their communications for any updates.

4. Customer Responsibility
   It is the customer’s responsibility to ensure they are available during the quoted pickup window. If you are unable to be present, please contact our support team in advance to reschedule. Missed pickups due to customer unavailability may incur additional charges.

5. Terms and Conditions
   By placing an order with us, you agree to this Quoted Pickup Windows Policy. This policy is subject to change at our discretion, and any updates will be communicated via our website and/or direct communication channels.

   For further inquiries or assistance, please contact our customer service team.

We are committed to providing prompt and efficient vehicle transport services. Our process ensures that we dispatch your vehicle to the first available carrier that aligns with the shipping window you selected.

• Rescheduling Your Pickup
  If you choose to reschedule your vehicle pickup, please be aware that the guaranteed pickup window originally provided will no longer apply. While we will continue to prioritize dispatching your vehicle to a suitable carrier, the new pickup time may be delayed beyond the original timeframe quoted.
• Important Notes
  • Once a reschedule request is made, the original booking and pickup time are voided.
  • We will still actively work on dispatching your vehicle, but securing a new carrier may take longer than initially estimated.
  • Any additional delays caused by rescheduling will not be covered under our guaranteed shipping window.

We appreciate your understanding and will do our best to minimize any delays. If you have any questions or concerns, feel free to reach out to our customer support team.

At JP Auto Transport, we strive to provide an accurate estimated delivery window for your vehicle(s) based on pickup and destination locations. As the carrier approaches its destination, we will update you with more specific delivery information. However, all delivery dates are estimates and cannot be guaranteed. Delivery times may be influenced by factors beyond our control, including but not limited to:

– Mechanical failures
– Adverse weather conditions
– Traffic or road hazards
– Regulatory inspections
– Carrier scheduling or driver availability
– Supply and demand for trucks and drivers
– Natural disasters or other unforeseen events

Delays of up to fifteen (15) days may occur, and we will keep you informed of any significant changes. If a delay exceeds fifteen (15) days from the original estimated delivery date, we will review the situation and determine the appropriate course of action.

1. Reimbursement Policy
   JP Auto Transport will reimburse $25.00 per day for delays exceeding fifteen (15) days from the time of pickup. This reimbursement applies only if the delay is not due to agreed-upon delays or if the vehicle(s) are held to accommodate the Owner’s schedule. The fifteen (15) day guarantee applies only to shipments within the contiguous United States.
   
   
2. Delivery Location
   While we make every effort to ensure timely delivery according to your instructions, we cannot guarantee delivery on a specified date. Deliveries are subject to residential area restrictions such as weight limitations, overhanging trees, steep hills, cul-de-sacs, speed bumps, or other obstacles affecting truck maneuverability.

   The carrier will attempt to notify you 12-24 hours prior to delivery. If you are unavailable at the time of delivery, the vehicle(s) may be delivered to a neighboring residence or left at a location specified by you. JP Auto Transport and its affiliates are not responsible for any damage or theft of the vehicle(s) after delivery.

3. Payment and Additional Fees
   All COD (Cash/Check On Delivery), terminal fees, and additional trucking fees must be paid to JP Auto Transport before the vehicle(s) are released.
   
   
4. Change of Delivery address
   

   You must provide accurate delivery information at the time of booking. If any changes occur prior to delivery, JP Auto Transport must be notified at least 48 hours in advance. Failure to provide updated information may result in additional charges for dry runs or re-delivery.

   Please note: Any change of delivery address after dispatch may incur an additional fee at the driver’s discretion, depending on the added time, distance, or route disruption. While minor changes within a few miles are typically accommodated at no cost, longer detours may require renegotiation with the driver to ensure proper scheduling and compensation.

JP Auto Transport, a licensed, bonded, and insured brokerage, takes extra steps to ensure the protection of your vehicle during transport. While we are not required by law to provide insurance coverage, we maintain an additional policy to offer extra protection in the event that a carrier’s insurance lapses, expires, or is insufficient to cover potential damages.

In addition, we only partner with carriers who carry a minimum of $150,000 in cargo insurance coverage, ensuring that your vehicle is protected under industry-standard policies. Our supplemental policy acts as a safeguard to provide peace of mind, giving you an extra layer of security beyond the carrier’s insurance. JP Auto Transport is committed to working with reputable carriers and providing comprehensive protection for your vehicle during transport.

• Vehicle Transport Issues and Damage Claims

  In the event of any issues during the transport of the vehicle(s), all outstanding transportation charges must be paid in full, without deductions, in accordance with FMCSA regulations. The Owner or Agent agrees to thoroughly inspect the vehicle(s) upon delivery and document any damage on the Bill of Lading while the driver is present.

  The Owner also agrees to pay all charges due to JP Auto Transport and/or the carrier for the delivered vehicle(s), without disputing or invalidating payments (including credit card charges or checks) as a means to offset or contest damage claims. Federal law under the U.S. Department of Transportation mandates that all transportation charges must be settled before any damage claims can be processed.

  The carrier company responsible for transporting the vehicle(s) will be held liable for any damage arising from negligent transport, including during loading and unloading. The Owner agrees to release and hold harmless JP Auto Transport LLC from any claims not directly caused by JP Auto Transport’s own drivers or vehicles. All third-party carriers contracted by JP Auto Transport maintain proper operating authority and insurance coverage.

  In the event of a damage claim, the Owner agrees to file the claim with the insurance provider of the carrier that completed the delivery. JP Auto Transport will assist the Owner with the claims process to ensure it is handled appropriately.

• Exceptions to Liability Claims
  The Carrier is not responsible for any damage that is not caused by driver negligence. Below are specific exceptions where liability claims will not be covered:
  • Debris & Weather
    The Carrier is not liable for rock chips, minor scratches, or damage caused by highway debris, low-hanging trees, industrial fallout, or acts of God. Cracked windshields resulting from pre-existing chips or extreme weather conditions are also excluded from liability.
  • Fluids & Leaks
    Damage caused by leaking fluids such as battery acids, coolant, brake fluid, or antifreeze solutions is not the responsibility of the Carrier.
  • Personal Items in the Vehicle
    The Owner is responsible for preparing the vehicle for transport. Any loose parts, fragile accessories, or protruding items (e.g., non-retractable antennas, spoilers, running boards, hubcaps, or license plates) must be removed or secured properly. The Carrier will not be held liable for any vehicle parts or accessories that fall off during transit, or for any damage caused to other vehicles as a result.
  • Alarm Systems
    The Owner must fully disarm any alarm system installed in the vehicle and provide the driver with the necessary keys. If the alarm goes off during transport, the driver is authorized to disable it by any reasonable means necessary.
  • Mechanical Issues
    The Carrier is not responsible for any damage related to mechanical or electrical components of the vehicle. This includes, but is not limited to, the engine, transmission, drivetrain, suspension, exhaust system, brakes, clutch, wiring, windows, mirrors, radios, and other electronic systems. Damage caused by vibration during transit is also excluded.
  • Braking System
    The Carrier is not liable for damage or accidents caused by defective or insufficient vehicle brakes, parking brakes, or parking gears.
  • Convertibles & T-tops
    The Carrier is not responsible for damage to convertible tops that are loose, torn, or visibly worn, as well as damage to T-tops, vehicle boots, caps, masks, bras, or other material covers due to body flex or normal wear during transport.
  • Vandalism
    If the vehicle is vandalized during shipment or while waiting for shipment, the Carrier will not be liable. The Owner will need to file a claim with their own insurance or bear the cost if they are uninsured.

By signing the Bill of Lading upon delivery, you acknowledge that the vehicle has been delivered satisfactorily, regardless of the time of day or the vehicle’s condition (e.g., dirtiness). The Owner must authorize a representative to accept the vehicle(s) at the designated delivery location.

Any damage must be noted on the Bill of Lading and signed at the time of delivery. Claims for damage not documented on the Bill of Lading at delivery may not be honored.

In accordance with Federal Highway Administration regulations, all damage claims must be submitted directly to JP Auto Transport or the third-party trucking company responsible for the transport. Claims must be made in writing within three (3) days of delivery, specifying the damage, and include:

• Two (2) written repair estimates
• Photographs of the damage
• A signed copy of the Bill of Lading indicating where the damage was documented

Digital photos are acceptable. Liability for any damage rests solely with the trucking company that transported the vehicle. JP Auto Transport will provide the vehicle Owner/Agent with the name, address, and phone number of the trucking company and assist in providing any necessary insurance information for the claim.

JP Auto Transport offers a 100% money-back guarantee for cancellations made before the vehicle has been dispatched to a carrier for pickup. Customers will be notified via text message, email, and/or phone call once their vehicle has been scheduled for pickup. If a cancellation is requested after a driver has been assigned or scheduled, a $250 cancellation fee will apply.

• How to Cancel
  All cancellations must be submitted in writing through one of the following options:
  • Email: dispatch@jpautotransport.com
  • SMS: 832.742.4583
• Refund Methods
  All refunds will be processed using the same payment method originally used to complete the transaction.
• Refund Processing Time
  Once a refund is initiated, Stripe will submit the request to your bank or card issuer. You may see the refund as a credit within 5-10 business days, depending on your bank. If the refund does not appear, you can contact us for assistance. Refunds may not be immediately visible for the following reasons:
  • Refunds issued soon after the original charge may appear as a reversal instead of a refund, in which case the original charge will drop off the statement without a separate credit being issued.
  • Refunds can fail if the customer’s bank or card issuer is unable to process the transaction correctly. In such cases, the refunded amount is returned to us, and the amount will be credited back to your Stripe account. This process may take up to 30 days.
• Receipts
  Upon request, JP Auto Transport will provide a receipt for the refunded amount.

JP Auto Transport and its carriers are not liable for any damage to the vehicle(s) caused by excessive or improper loading of personal items. Our carriers are not authorized to transport household goods or personal belongings and will not be responsible for any loss, damage, and/or citations resulting from excessive weight in the vehicle(s).

1. Additional Fees
   Any costs, damages, downtime, or citations incurred due to excessive weight from personal items will be the sole responsibility of the vehicle owner. An additional fee may apply if personal items are left in the vehicle(s), based on their weight. The carrier reserves the right to charge extra for personal items and excessive packing.
2. Prohibited Items in the Vehicle
   The following items must not be present in the vehicle(s) at the time of shipment:

   – Explosives
   – Guns and ammunition
   – Flammable products
   – Narcotics
   – Negotiable and legal papers
   – Alcoholic beverages
   – Jewelry, furs, and money
   – Articles of unusual value
   – Live pets
   – Plants
   – Contraband

   Discovery of Prohibited Items: If any prohibited items are discovered inside the vehicle, it may result in a search and secure of the items and the vehicle itself. This includes:

   • Search Procedures: The carrier reserves the right to conduct a search of the vehicle and its contents if prohibited items are suspected.

   • Securing Items: Any prohibited items found will be secured and may be removed from the vehicle. The vehicle will also be secured to prevent any further issues related to the prohibited items.

   • Consequences: The discovery of prohibited items may lead to additional actions, including but not limited to, delays, penalties, or other measures necessary to ensure compliance with legal and safety regulations.

3. Licensing and Regulations
   Carriers must comply with Federal Motor Carrier Safety Administration (FMCSA) regulations as outlined by the United States Department of Transportation (USDOT). Specifically:
   
   49 CFR § 371.2: This regulation pertains to the transportation of household goods and personal property, defining household goods and setting requirements for carriers. Only carriers with proper licensing and insurance are authorized to transport these items.

   49 CFR § 375.101 – 375.209: These sections detail the rules and guidelines for transporting household goods, including licensing and insurance requirements. Only carriers with appropriate household goods authority can legally transport such items.

   Carriers lacking proper licensing under these regulations cannot transport household goods or personal items and are not liable for any issues related to such items. For further clarification, refer to the FMCSA website or consult transportation law experts.

Shippers are not required to provide vehicle registration, insurance, or title/ownership documents to ship their vehicle. JP Auto Transport operates under the assumption that the vehicle being shipped is owned or authorized for transport by the shipper. The absence of these documents does not impact the ability to safely and securely transport the vehicle, as our primary responsibility is the logistical process, not the verification of ownership or insurance status. It is the shipper’s responsibility to ensure the vehicle’s legal standing before and after transport.

Inoperable and oversized vehicles require specialized equipment. Therefore, it is essential to dispatch carriers with the appropriate knowledge, experience, and equipment for transport. JP Auto Transport must be informed in advance if a vehicle is inoperable or oversized before the scheduled pickup.

1. Photos & Dimensions
   Photos and a detailed description are required for these types of vehicles to ensure the proper equipment is available for transport and to inform the carrier. For oversized vehicles, weight and size dimensions may also be required.
2. Inoperable Vehicles
   An inoperable vehicle is one that cannot be driven or operated under its own power due to mechanical issues or other malfunctions. This includes, but is not limited to, vehicles that cannot start (e.g., due to a faulty battery), are immobile or unable to steer, or have critical components (such as the engine, transmission, or brakes) that are damaged or broken. The vehicle’s brakes must also be in proper working condition.
3. Oversized Vehicles
   An oversized vehicle is defined as any vehicle that exceeds the standard dimensions of 16 feet in length, 7 feet in height, or is equipped with features like dual wheels, racks, or other modifications that increase its width, height, or load capacity. These vehicles may include large trucks, vans, RVs, and certain commercial or utility vehicles built for specific transportation needs.
4. Refusal of Service
   If JP Auto Transport is not notified in advance of the vehicle’s inoperable or oversized status before pickup, the carrier may cancel the pickup, and a Dry Run Fee of $250.00 will be charged.
5. Additional Fees and Charges
   Additional fees will apply for transporting inoperable or oversized vehicles if these factors were not accounted for in the original quote or order.
6. Becoming Inoperable During Transit
   If a vehicle becomes inoperable during transit, the shipper will be responsible for any additional costs or fees associated with unloading, transportation, storage, and re-dispatching a new carrier. Additionally, JP Auto Transport and/or the carrier will not be held liable for any damages that occur if the vehicle cannot be driven onto or off the transport truck under its own power.
7. Inoperable Vehicles Must Roll
   For inoperable vehicles, it is required that the vehicle can roll in order for the carrier to load it onto the trailer. If the vehicle cannot roll, a forklift will be necessary to complete the loading process. It is the client’s responsibility to ensure the vehicle is towed to a location equipped with a forklift.
8. Vehicle Accessibility
   Inoperable vehicles must be placed in a location accessible to the carrier’s trailer. The carrier will not be responsible for retrieving vehicles from locations such as barns, fields, storage units, or garages. The client must ensure the vehicle is in an open, unobstructed area for loading.

At JP Auto Transport, we offer specialized vehicle pickup services from auto auctions and ports, ensuring a seamless transport process. Below are the key policies regarding these pickups:

Auto Auction Pickup:

• Authorized Release: The Owner or the Owner’s Agent must ensure that all necessary documents, including gate passes and release authorizations, are provided to JP Auto Transport before the scheduled pickup. The vehicle will not be released from the auction without proper authorization.
• Payment of Auction Fees: The Owner is responsible for settling any outstanding fees, including auction fees or storage costs, prior to the pickup. JP Auto Transport is not liable for any fees related to the auction.
• Vehicle Condition: Vehicles picked up from auctions may not be inspected before release. JP Auto Transport is not responsible for any pre-existing damage or mechanical issues that are not visible at the time of pickup.

Port Pickup:

• Customs Clearance: The Owner is responsible for ensuring that the vehicle has cleared customs and is ready for transport. All required documentation, such as the Bill of Lading, customs release, and any port fees, must be provided to JP Auto Transport in advance. Vehicles that have not cleared customs will not be released for transport.
• Port Fees: The Owner must pay any port-related fees, including storage, demurrage, or customs fees, before the vehicle is picked up. JP Auto Transport will not be responsible for any additional port charges incurred due to delays in documentation or fee payment.
• Inspection: JP Auto Transport will perform a basic inspection of the vehicle upon pickup at the port, noting any visible damage. However, we are not liable for any pre-existing damage or issues that are not readily apparent.

Dealership Pickup:

• Documentation: The Owner or the dealership must provide JP Auto Transport with all necessary paperwork, such as purchase agreements or vehicle release forms, to facilitate pickup.
• Vehicle Condition: JP Auto Transport will inspect the vehicle at the time of pickup and document any visible damage. We are not responsible for pre-existing issues or damage that is not immediately visible during pickup.
• Dealership Fees: Any fees associated with the dealership (e.g., storage or release fees) must be settled by the Owner prior to pickup.

Repo Yard Pickup:

• Release Authorization: The Owner or lienholder must provide all required documents, such as a release order or lien satisfaction notice, before the vehicle can be picked up from the repo yard.
• Repo Yard Fees: The Owner is responsible for any repo yard fees, including storage or administrative costs. JP Auto Transport will not cover these fees and the vehicle will not be released until they are settled.
• Condition of the Vehicle: JP Auto Transport will not be responsible for damage incurred during the repossession process or for any mechanical issues. A basic inspection will be performed at the time of pickup, but pre-existing damage may not always be apparent.

By utilizing our auto auction, port, dealership, or repo yard pickup services, the Owner agrees to these policies and ensures all necessary documentation and fees are in place to facilitate a smooth transport process.

1. Right of Refusal
   JP Auto Transport reserves the right to decline the shipment of the Owner’s vehicle(s) prior to the commencement of transport. In such instances, any payments made by the Owner will be fully refunded.
2. Arbitration and Legal Venue
   Any legal action against JP Auto Transport must be brought exclusively in the Superior Court of Texas, located in Harris County. By entering into this agreement, the Owner agrees to waive any rights to pursue litigation in any other jurisdiction. The prevailing party in any litigation arising from this agreement shall be entitled to recover reasonable attorney’s fees and court costs.
3. Governing Law
   This agreement will be governed by and construed in accordance with the laws of the State of Texas, excluding any conflicts of law principles. Any legal claims against JP Auto Transport must be initiated in the Superior Court of Texas, Harris County. By signing this agreement, the Owner consents to this jurisdiction and waives the right to litigate elsewhere. The party that prevails in any legal dispute shall have the right to recover reasonable attorney’s fees and court costs.
4. Client Confirmation
   The Owner or Owner’s authorized representative confirms that they are the registered legal owner of the vehicle(s), or have been duly authorized by the legal owner to enter into this agreement.

   I have read, understood, and agree to the terms and conditions set forth by JP Auto Transport, which form an essential part of this shipping order and agreement.

JP Auto Transport,LLC

CUSTOMERS:
(832) 648-4313
quotes@jpautotransport.com

5473 Blair Rd,
Dallas, TX 75231

CARRIERS:
(863) 576-5136
dispatch@jpautotransport.com

319 S Park Ave
Pomona, CA 91766